Return & Refund Policy 

Last updated: 09/01/2026

At Anatolia Heritage Co., we take great pride in crafting and delivering authentic heritage confectionery. Because our products are food items, certain return restrictions apply to ensure quality and safety.

✅ Returns & Exchanges

• We accept returns within 30 days of delivery for non-perishable, unopened, and sealed items in their original packaging.

• For hygiene and food safety reasons, we cannot accept returns of opened packages or partially consumed products.

• To request a return, please contact us at contact@anatoliaheritage.co.uk with your order number.

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🚚 Shipping Costs for Returns

• Anatolia Heritage Co are responsible for return shipping costs

• We recommend using a tracked shipping service to ensure safe return delivery.

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💸 Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping charges are non-refundable (unless the return is due to our error).

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🛠 Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please email us at contact@anatoliaheritage.co.uk within 48 hours of delivery with photos of the issue.

• We will send a replacement or issue a full refund at no extra cost.

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📦 Non-Returnable Items

• Opened food products.

• Gift cards.

• Sale or clearance items (unless faulty).

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📩 Contact Us

If you have any questions about this policy, please email us at:
contact@anatoliaheritage.co.uk