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Shipping policy

Shipping Policy

Last updated: 15/09/2025

At Anatolia Heritage Co., we aim to deliver your order quickly, safely, and reliably. This Shipping Policy explains how we handle deliveries within the United Kingdom and internationally.

1. Processing Times

  • Orders are processed within 1–2 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • During busy seasonal periods, processing may take longer.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on your delivery address.

  • Estimated delivery times (after dispatch):

    • UK Standard Delivery: 2–4 business days

    • UK Express Delivery: 1–2 business days

    • Europe: 4–7 business days

    • Rest of World: 7–14 business days

Please note: delivery times are estimates only and may vary due to courier delays, customs, or other external factors.

3. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details (if available for your shipping method).

4. Delivery Issues

  • If your package does not arrive within the estimated timeframe, please contact us at contact@anatoliaheritage.co.uk.

  • We are not responsible for delays caused by incorrect or incomplete shipping addresses provided at checkout.

5. Shipping Restrictions

  • Due to the nature of our products, some countries may restrict the import of certain food items. Customers are responsible for checking local customs regulations before placing an order.

  • We are not liable for packages held or refused by customs authorities.

6. Damaged or Missing Items

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.

  • If items are missing from your order, notify us immediately so we can resolve the issue.

7. International Orders & Customs

  • International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.

  • Delivery times may be extended due to customs inspections.

8. Contact Us

For questions about shipping or to check the status of your order, please contact us:

Anatolia Heritage Co.
Operated by NAWAZVENTUREGROUP LTD
82 James Carter Road, Suite A
Mildenhall, Suffolk, United Kingdom, IP28 7DE
Email: contact@anatoliaheritage.co.uk